Questions clinic owners ask

31 questions

• Getting startedWhat is Clinx?

  Clinx shows clinic owners how they compare with the clinics competing nearby and what to do about it. It reads public information, then gives you a report with a ranked action plan. It remembers each clinic's earlier research, so every new question and report builds on the last.

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• Getting startedWho is Clinx for?

  Clinx is for owners and managers of clinics who want to know why nearby patients choose other clinics. It covers health and wellness disciplines such as dentistry, physiotherapy and chiropractic, and no technical knowledge is needed.

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• Plans & billingWhat plans are there, and what do they cost?

  Essential is $149.00 CAD a month for up to 1 location and 1 discipline per clinic. Growth is $349.00 CAD a month for up to 3 locations and 4 disciplines per clinic. Scale is $799.00 CAD a month for up to 6 locations and 6 disciplines per clinic. Annual billing charges ten months for twelve.

  See the plans

• CompetitorsWill competitors know I looked at them?

  No, Clinx never tells a clinic that you looked at it. It reads only public information, such as listings, public reviews and websites, and it never contacts a clinic or acts in anyone's name.

• Data & privacyDoes Clinx store my patients' information?

  No. Clinx does not ask for, collect or store patient records or any health information about your patients.

• Data & privacyWhere is my data stored, and is it protected?

  Your clinic's database is in Canada, and the servers that run Clinx are in the United States. Other services that help produce your report may also process information outside Canada. Data is encrypted in transit and connected-account tokens are encrypted at rest.

  Read the privacy policy

• Plans & billingHow do I cancel my subscription?

  Open Billing, choose Change plan, and use Unsubscribe. Your plan stays active until the end of the period you paid for and is not renewed. Until then you can resume it with one click.

• Getting startedHow do I get started?

  Enter your clinic's listing, address, disciplines and services, and Clinx finds nearby competitors for you to confirm. Next you choose a plan, can connect your Google account, and the analysis starts.

  Try a free first look

• Getting startedHow long does an analysis take?

  Several minutes. A progress page shows each step as it finishes, and you can leave the page and come back while the analysis keeps running.

• Getting startedWhich kinds of clinics does Clinx cover?

  Clinx covers many disciplines, for example dentistry, physiotherapy, chiropractic, dermatology, psychology, optometry, podiatry and dietetics. You pick the ones your clinic offers, and each is compared with nearby clinics that offer the same.

• Getting startedCan I add more than one clinic or location?

  Yes. Choose “Add a clinic” in the sidebar; Essential covers 1 location, Growth 3 and Scale 6.

  See the plans

• Getting startedCan I get my reports in another language?

  Yes. Reports can be written in English, French, Spanish, Russian or Chinese. Change it in your clinic's settings; Clinx asks you to confirm, and the new language applies from your next report.

• Getting startedDo I need any technical knowledge?

  No. Findings are written for clinic owners, and technical terms such as SEO or AEO come with a short explanation. If something is unclear, you can ask ClinX in the chat.

• Reports & findingsWhat is in my report?

  Your report compares you with your competitors on reviews and reputation and ends in a ranked action plan, with a dashboard and a PDF. Higher plans list a website SEO audit, cross-location comparison and priority support. AEO, GEO tracking and Google Analytics and Search Console are marked “Coming soon” on the plans.

  See the plans

• Reports & findingsHow do I know a finding is real?

  Every finding points to the evidence behind it, such as a passage from a public review or a figure from a listing. A finding without evidence is not shown.

• Reports & findingsHow accurate is the analysis?

  It is as good as the public information it reads, which can be incomplete or out of date. Check important facts before you act on them. Reports are business guidance, not a guarantee of any result.

• Reports & findingsHow do I update my report, and how fresh is the data?

  Run a new analysis whenever you want, and the new report shows what changed since the one before. Collected reviews are refreshed at most every 14 days, so a run soon after another may reuse them.

• Reports & findingsCan I share my report with someone?

  Yes. You can save your report as a PDF and send it to anyone you choose.

• Reports & findingsDoes ClinX give medical, legal or financial advice?

  No. Clinx gives business guidance based on public data and automated analysis. It does not give clinical, legal or financial advice.

• Reports & findingsWhat do SEO, AEO and GEO mean?

  SEO is whether patients who search Google can find your website and the services on it. AEO shapes your site and profile so chat-style search tools name your clinic when patients ask for care nearby. GEO tracks how often those tools recommend your clinic.

• CompetitorsHow does Clinx find my competitors?

  It searches public business listings around your address, ranks the nearby clinics for each of your disciplines, and shows you the best candidates. You confirm which to keep.

• CompetitorsHow many competitors can I compare against?

  Up to 10 per discipline.

• CompetitorsA clinic I know is missing from the list. Why?

  Candidates come from public listings, so a clinic with no listing, or one listed under a different category, may not appear. While you choose competitors you can add a clinic yourself.

• Data & privacyWhat information does Clinx collect?

  Your account details; your clinic's name, address, website, services and disciplines; the competitors you choose; and your questions to ClinX. If you connect Google, it also reads figures from Google Analytics, Search Console and Business Profile.

  Read the privacy policy

• Data & privacyWhat happens to reviewers' names?

  Reviewer names and photos are removed when reviews are collected and are never stored. Reports show passages of review text as the evidence behind a finding.

• Data & privacyHow do I delete my clinic or my data?

  The clinic owner can delete a clinic and its data in Settings. To delete your account, or to ask for a copy or a correction of your information, write to info@clinx.app. Related reports, conversations and connected-account tokens are deleted within 30 days.

  Read the privacy policy

• Data & privacyDo you sell my data or use it for ads?

  No. Clinx does not sell your information and does not use it for advertising.

  Read the privacy policy

• Plans & billingWhat does each plan include?

  Every plan has competitor and review benchmarking, the dashboard and the PDF report. Growth adds the website SEO audit and priority support, and Scale adds cross-location comparison. AEO, GEO tracking and Google Analytics reading are marked “Coming soon” on the plans that list them.

  See the plans

• Plans & billingWill my card really be charged?

  Not during early access. No payment provider is connected yet, so no money is taken, and the invoices say that no payment was collected. Clinx never receives or stores your full card number; only the brand, last four digits and expiry are kept.

• Plans & billingHow are taxes calculated?

  By the province of your billing address. GST is 5% in Alberta, British Columbia, Manitoba, Saskatchewan and the three territories. Québec adds QST at 9.975%. HST is 13% in Ontario, 14% in Nova Scotia and 15% in New Brunswick, Newfoundland and Labrador, and Prince Edward Island. BC PST, Saskatchewan PST and Manitoba RST are not charged yet.

• Account & integrationsHow do I reach the Clinx team?

  Use the contact form or write to info@clinx.app.

  Contact us